IT Manager, Development Project Manager, Business Analyst, Technical Author, Quality Author, Technical Trainer, BPR, AIM, HTML, web, change management, QA, ISO9000, Telecoms, IT, Network, Consultant, data, optical fibre, word, acrobat, framemaker, Visio, excel, acrobat, robohelp, dreamweaver,

CURRICULUM VITAE

 

David John Longstaff, FISTC - A Fellow of the institute of Scientific and Technical Communicators

 

Address:                 QITC, 7 Lodge Gate, Great Linford, Milton Keynes, MK14 5EW

Phone:                   01908 676463

Mobile:                   07966 399748 – poor reception in home/office area, please use: 01908 676463

E-Mail:                    djl@qitc.com - preferred method of contact
WEB:                      www.qitc.com  (for rates and availability)               

 

PERSONAL PROFILE

A competent multi skilled technical professional with a first class track record as a Business Analyst, Development Project manager, Technical Author, Quality Author, and a certified company Quality Auditor.

 

Originally a BT Transmission Network Engineer and Trainer, then Business Analyst, and Project Manager for BT Private Services 'Quality, Systems, and Strategy'. I left BT in 1994 to start my own limited company documenting hardware and software solutions for the Telecommunications and IT industry for clients such as Alcatel, Hewlett Packard, Ionica etc. I continue to use my Business Analyst skills to help companies develop their core procedures, processes and local work instructions, and carry out Internal Company quality audits for clients such as Call Out Services, Aculab, and CACHE.

KEY SKILLS

 

  Business Analyst (since 1985)- Quality, Systems, and Strategy including pre/post sales Requirements and Gap

  Analysis, Business Process Re-engineering (BPR), Change Management etc…

  Programme/Project Manager (since 1986) - using TQM/AIM/Prince 2/NAOMI PM methodologies, Hardware and

  Software project life cycle on IT & Telecom Networks, Servers, applications, web, APIs, GUI’s etc… and associated

  Process solutions.

 

Technical Author & Editor (since 1980) (FISTC) – over 23 years experience producing Requirement Specifications, Hardware and Software user, admin, configuration, GUI, SDK, API guides, and Training Material, in printed (word, FrameMaker etc...), pdf, web (SGML/HTML/XML) and On Line Help (CHM, HTML Help etc…) formats.

 

Quality Assurance (since 1992) - Author & Auditor - Producing, maintaining, and auditing business process documentation. - Company core procedures, processes, local work instructions and product. A certified internal company ISO Auditor

 

Technical/Skills Trainer (since 1979) - Producing Technical Training Material in Printed, PowerPoint, and HTML formats. Delivering TQM, Telephony and IT principles, site surveying, installation techniques, commissioning, installation, and quality audit Skills.

 

PRINCIPLE ACHIEVEMENTS

·          Business Process re-engineering and change management of BT private services using MSIS (pre ITIL) principles on the design, development, and implementation of hardware, business process, and mainframe CRM fault management and business information systems, predominantly to reduce support staff requirements by 80%.

 

·          Managed the supply and installation division of a medium sized systems integrator, over 1700 sites in 3 years.

 

·          Tested, documented, and published an entire product range for cutting edge computer telephony hardware and software. Including standards, API, SDK, GUI, installation, user, support, and admin guides in hard copy, PDF, web (SGML/HTML/XML), and On Line Help formats.

 

·          Specification and documentation of Alcatel’s Highways project network (Cisco, Telindus, Mainstreet, IBM Proviso, Genesys Express, web servers, etc…), enabling the integration of analogue onto digital (IP), to very tight deadlines.

Successfully editing and re-submitting documentation previously submitted by other authors but rejected by the client. Giving me the honorary title of ‘the Document Doctor’ or ‘Doc Doc’.

 

·          Analysed and documented core business processes to achieve ISO registration for an SME within 3 months

 

CAREER HISTORY

 

2007 – current Quality ITC Consultants Limited Business Analyst & Technical/Quality Author. – clients include:

·          Council for Awards in Childrens’ Education (CACHE) - Contract Business Analyst, Technical and Quality Author specifying and producing user and admin’ guides for new MS Great Plains, HR.net, MS SharePoint, MS CRM and web systems. Managing the Business Process re-engineering and change management of company core procedures including the Data Management of both electronic and hard copy (Dewi Decimal library) information.

 

·          Alcatel (Maidenhead) – Developing and documenting web and server based network management and support systems and their associated business, administration, and management processes and procedures.

 

·           Alcatel (Newport) - Producing requirement specifications, architecture, implementation, operations, maintenance, and user documentation for a major change (IP integration) project in support of the government Highways Authority.

 

 

 

 

2001 – 2007 Aculab Plc Technical Information and Publications Manager

Development and management of ITU standards and resources through Intranet and Internet based portals. Including industry/regulatory standards, requirement specifications, user, admin, configuration, GUI, SDK, Embedded system API, VoIP, SIP, DPNSS, SS7, CT, text to speech, speech recognition etc application protocols, and training material for new hardware and software computer telephony Integration (CTI) and development projects using a RAD/Agile approach. 

1997 – 2000 Call Out Services – Director/Programme Manager - Telecoms Systems Division

Project managing the analysis, design (pre sales), and delivery of data and telecommunication (LAN/WAN/PBX/x25/FR/ SDH/DWDM etc…) installation and support services into BT exchanges, corporate business customers, and other Blue chip clients. Predominantly green field projects, building the infrastructure, Management, Admin, and Installation Teams. Including the training of site surveyors, installation engineers, commissioning testers, and quality auditors.

                                                                                              

·          Commended by BT purchasing as an outstanding top preferred installer

·          Achieved ISO 9002 for the entire group in less than 3 months

·          Managed the Installation of 1700 sites in three years (Integrating voice and data services)

·          Cisco, 3Com, and Newbridge certified business partner

 

1994 – 1997 Quality ITC Consultants Limited (QITC) - Business Analyst & Technical/Quality Author - Clients include:

·          IONICA - Communications Consultant and Technical Author - Fixed Radio Access (FRA/GSM/DCS) HP Openview Network Management and support Systems. Project managing the development and documentation of solutions required to deliver operations, processes, and network management systems.

 

·          ALCATEL TELECOM - Communications Consultant and Technical Author - Analysing, specifying, testing, and documentation of new Synchronous Digital Hierarchy (SDH) Network Management (Solaris based), Business Systems, processes, Help, and Support Systems.

 

·          HEWLETT PACKARD (Telecom Systems Division) - Technical Author - Specifying, evaluating, test verification, and documentation of various Unix based Common Channel Signalling/Signalling System Number 7 (CSS/SS7) Network Management Systems. Including alarm management and fraud detection. Producing online help and printed user/operations manuals based around Oracle and SQL databases running on HP Unix platforms.

 

1985 – 1994 British Telecom Plc – Quality, Systems, & Strategy - Business Analyst and Project Manager

The remit - Identify and Implement solutions to remove the need for 3,000 exchange test engineers and 6,000 field staff used to manage private services fault primary diagnostic via a protracted manual paper docket system.

 

The solutions:

·          Project manage the design, budgetary control, and prototype development of Automatic Loop-back Equipment Systems (Network Terminating Units), removing the need for field staff to apply test links at customer premises.

 

·          Project manage the technical tender adjudication, network design, procurement, and installation of £80M of RATES (Remote Access Test Equipment Systems) into over 3,000 UK locations. Removing the need for exchange test engineers.

 

·          Project manage the design, development, testing, implementation and processes for mainframe CRM systems (CAMSS - Computer Assisted Management for Special Services), delivering centralised fault management and information systems nationally.

 

·          Project manage the design and rollout of a UK wide SNA and IP network of Service desks, enabling 9,000 users to support BT Private Services via a paperless system (CAMSS).

 

·          Business Process Re-engineering and Change Management of BT Private Services repair processes and procedures to BSI 5750 and ISO 9000 standards.

 

·          Facilities Management of the Quality, Systems and Strategy department relocations, moves and changes throughout the UK. Both office and computer system environments.

 

·          Warehouse Management as part of a national 10 year rollout of CAMSS, RATES, and IT networks.

 

Conclusion – A receptionist takes a private services fault call. While customer contact details are being confirmed the system automatically tests the circuit and allocates a task for any faults found to a specific repair engineer work queue.

 

1985 – 1994 British Telecom Plc – Network Services Transmission Engineer

Private services provision and maintenance of Speech and Data including copper, co-ax, and optical fibre systems. Including PDH, SDH, Packet Switching, Frame relay, X25, V.24, WAN, LAN etc…

 

QUALIFICATIONS

City & Guilds in Telecommunications, Telephony and Telegraphy, and applied Maths
Fellow of the Institute of Scientific and Technical Communicators (FISTC) – Technical Author
Former Member of the Chamber of Commerce Training & Enterprise – Technical Trainer
Certified company Quality Auditor

 

An addendum detailing some management and technical qualifications and training is attached.

 

PERSONAL INTERESTS

Puzzles (enigmas), World Wide Web development, and Classic Cars (www.mkccc.com ).

 

REFEREES

Available on request – see my Linked In profile recommendations, go to http://www.linkedin.com and search on Dave Longstaff

 

For Contract rates and salary expectations, please visit http://www.qitc.com and select the Rates option

Dave Longstaff - Formal Qualifications & Training Addendum (not all training/skills have been listed)

 

Management training & qualifications

Total Quality Management (Tools and Techniques)
Quality Management Systems (ISO 9000-4)
Practical Management.
Project Management Principles (Prince, SSADM, etc).
Understanding Management.
High Impact Management Training.
Involving everyone (team building/managing).
Leadership through teamwork.
Safety for managers.
Understanding Your Job.
Systems for System Managers
Systems for System Users
Management Information Systems

                               

Technical Training courses completed

Provision & maintenance of Speech band Circuits
Introduction to Data Communications
Remote Access and Test Systems
Telecommunications Principles
FDM and Carrier Principles
TSO Systems
TDM Systems
Baseband Systems
Packet Switching Systems
Frost and Sullivan - data Communications
SNA Gateway Systems
Datel 1200 Duplex Systems
Integrated data Management System (IDMS)
Optical Fibre Systems (including DWDM)
High Order Digital Line Systems (PDH, SDH, SONET etc)
Introduction to Oracle and SQL
Introduction to C for non programmers
Introduction to HP UX9 System Administration

Network design, pre & post Sales support of Cisco (3 years pre-sales product training), 3Com (2 years pre-sales), Newbridge (Mainstreet Certified), etc……

 

 

Information Technology and Communications Training

Desk Top Publishing and Word Processing. (FrameMaker, Interleaf, Word etc…)

On Line Help (HP tag, Robohelp, HTML Help etc…)
Internet and Intranet (web) development (SGML, HTML, XML, DHTML, JavaScript etc)
CAD and Drawing Packages. (Autocad, Visio, PowerPoint, Freehand, PSP etc…)
Project Management Tools. (Super Project Expert, MSP, AIM etc)
Spreadsheets (Supercalc, Excel)
Communication Management (Email, Networks management tools etc).
Relational and Desktop databases (Access, Oracle, SQL - etc)
System and Network Management (SNMP - Cisco works, HP Openview etc)
Data and PSTN Communications. (Local Copper, Co-ax, optical Fiber, FRA, Wireless, etc).
Communications Systems (SDH & SONET (DWDM)) Network Management
 WAN, LAN, Wireless IP & SNA Networks.
Transmission protocols (TDM, IDMS, DB2, TCP/IP, VoIP, ATM, X25, FDH, Qsig, DPNSS, G.703, QSIG, etc...).
Windows, X-Windows, UNIX and MVS Operating Systems.

An independent Brain Analysis Profile for Dave Longstaff

Auditory (front) 46.2%      Visual (back) 53.8%                Left  52.2%       Right  47.8%

Definition:

A rare individual perfectly balanced in both hemispheric tendencies and sensory learning preferences.

Brings resource to problem solving that others may not have. Can perceive both the big picture and essential details simultaneously and maintain the cognitive perspective required. Possessing sufficient skills to translate intuition into a form, which can be understood by others while still being able to access ideas and concepts, which do not lend themselves to language.

With a balance of sensory styles, processing data alternately, (at times visual and other times auditory).

Due to possessing great plasticity and flexibility, has the ability to succeed in multiple fields.