CURRICULUM VITAE
David John Longstaff, FISTC,
IQA.
Address: 7 Lodge Gate, Great Linford, Milton
Keynes, MK14 5EW
Phone: 01908 676463
Mobile: 07966
399748
E-Mail: djl@qitc.com (preferred
method of contact)
WEB: www.qitc.com
PERSONAL
PROFILE
A competent multi skilled technical professional
with a first class track record.
Originally a BT Transmission Network Engineer and Technical Trainer, then a Business Analyst, Project Manager, and Quality (QA) manager for
BT Private Services 'Quality, Systems,
and Strategy'. Leaving BT in 1994 to start Quality ITC Consultants Limited.
I
continue to run Quality ITC
Consultants Limited when contracting between permanent opportunities; providing
Business Analysis, Project Management, Testing, QA, and Technical Authoring
services.
A 'Fellow of the Institute of Scientific and
Technical Communicators' and a certified 'Internal Quality Auditor'.
COMPETENCES
Business Analyst - Business Requirements
Analysis, Gap Analysis, Business Process Management (BPM), Business Process
Re-design/Re-engineering (BPR), Change Management, and Verification Testing.
Technical Communicator (FISTC) –a Technical
Author, On-Line Help Author, web content writer, Information
Architect, Courseware Developer, Copywriter, and Editor.
Verifying and documenting Requirement and Functional Specifications, along with
Hardware, Software User, Admin, Configuration, GUI, SDK, API, and Training
guides, in printed, PDF, Internet, and CHM formats.
Programme & Project Manager - using
TQM and PM methodologies on green field and change projects. Full Hardware and
Software solution Development and Implementation project life cycles.
Quality Assurance (IQA) - producing
and maintaining procedure and process documentation, local work instructions,
RFCs, auditing etc... A certified (ASCB(E)) Internal Quality Auditor.
ICT Operations & Support Management
- Managing Facilities, Implementation, Reporting, Service Desks, Repair
Centres, Pre-Staging, Production, Networks, and Installation services within
the IT and Communications (Telecoms) sectors.
Technical
& Skills Trainer - Producing and
delivering IT and Communications Technical Training. Including Hardware, TQM,
Telephony and IT principles, Site Surveying, Installation, Commissioning, and
Audit Skills, Hardware and Software user training, and PC Support Skills.
CAREER
HISTORY
2007 - Current - Quality ITC
Consultants Limited - Telecommunications
and IT consultant.
Providing
Business Analysis, Testing, Technical Authoring, QA, and Technical Training
services for Information Technology and Communications (ITC) clients such as:
- Alcatel
- Eircom project - AXIOS digital order and service management project.
- Egon
Zehnder International - Orchestra global desktop & Blackberry client
and server migration project from Adapt to Deskflow. 3rd party support
process documentation.
- Skills2Learn
- Solar Heating Trade Skills reference documentation
- Fujitsu - Ford SWIFT project, Network Analysis
and documentation for the Tatra migration.
- CACHE - HR, Finance and IT systems Procedures & Process
(ISO9000) author.
- Alcatel - HMG Highways NGN project, developing
and documenting the integration of old analogue networks onto a new IP
network along with associated OSS such as Genesys Express, Webserve,
Provisio, Netcool and PAMS (Predictive Asset
Management System).
Including the editing and
successfully re-submitting documentation previously submitted by other authors
but rejected by clients, giving me the honorary title of ‘the Document Doctor’.
2001 – 2007
Aculab Plc - Technical Publications
Project Manager and Quality Auditor
Analysis,
development, testing, and documentation for an entire product range of Computer
Telephony Integration (CTI) hardware and software products to industry &
regulatory standards, including Speech recognition, Text to Speech, IP, VoIP,
DPNSS, SS7 etc...
·
Over 100 Standards, Approval, API, SDK, GUI, Installation, User,
Support, and Admin guides in Printed, PDF, Internet, and On Line Help formats.
1997 – 2000 Call Out Services -
Director/Programme Manager - Telecoms Systems Division
Managing the analysis, design (pre sales), staging, testing, and
delivery of IT and telecommunication installation, and support services into BT
exchanges, corporate business customers, and other Blue chip clients.
Predominantly green field projects, building the infrastructure, Management,
Admin, and Installation Teams. Training site surveyors, installation engineers,
commissioning testers, and auditors.
- Commended by BT
purchasing as an outstanding top preferred installer
- Achieved
ISO 9000:2000 for the entire group in less than 3 months
- Managed the
Installation of 1700 sites in two years (Integrating voice and data
services)
·
Cisco, 3Com, Newbridge, and Microsoft certified business partner.
1994 – 1997 Quality ITC Consultants Limited -Telecommunications and IT
consultant.
Providing Business Analysis, Testing, Technical
Authoring, Quality Authoring, and Technical Training services
to the Information Technology and Communications (ITC) field for clients such
as Ionica (Fixed Radio Access
project), Alcatel (SDH project), Hewlett Packard (SS7 & Fraud
Analysis projects).
1985 – 1994 British Telecom Plc
– Quality, Systems, & Strategy
Executive Engineer
In order to migrate BT Private Services from a
manual testing and docket control system to a fully automated primary
diagnostic and fault management system, I was part of a dedicated ICT
development, implementation, and support team and personally responsible for:
- All SLAs and customer/supplier performance monitoring (KPIs).
- Business Analysed existing and future BT Private Services
requirements.
- Project managed the budget and development of Automatic
Loopback Equipment systems (ALES).
- Managed the Procurement (tender adjudication) and installation of
Remote Access Equipment into over 3000 locations.
- Specified and managed the development of a mainframe CRM (CAMSS)
system for the records and fault management of all BT Private Services.
- Writing SGML format user documentation on MVS mainframes
- Implementing a 9000 user support (helpdesk) network.
- Change managed the national migration to the new systems including
new procedures and processes.
Part of a 3 year £80M
project, enabling BT Private Services to reduce there support staff
requirements from 20,000 to 9000.
1972 – 1985 British Telecom Plc
– Network Services Transmission
Engineer
Transmission
Engineer on the Provision, and Maintenance of Speech and Data services.
Incorporating copper pair, co-ax, and optical fibre systems. Delivering speech
and data core networks, and private services for both the public and private
sectors including the MOD and BT Blue Chip customers
QUALIFICATIONS
City
& Guilds in Telecommunications, Telephony and Telegraphy, and applied Maths
Fellow of the Institute of Scientific
and Technical Communicators (FISTC)
Former Member of the Chamber of Commerce Training & Enterprise – Technical
Trainer
Certified Internal Quality Auditor
An addendum of management and technical qualifications, training, and
experience is attached.
PERSONAL INTERESTS
Puzzles
(enigmas), Web Development, Fabrication in wood & metal, Classic Cars (www.mkccc.com), Reading, DIY, and Science
Fiction.
REFEREES - Available on request
Dave Longstaff - Formal Qualifications & Training Addendum
(Not all
training/skills have been listed)
Management Training
courses
Total Quality
Management (Tools and Techniques)
Quality Management Systems (ISO 9000-4)
Practical Management.
Project Management Méthodologies (Prince, SSADM, RAD/agile, etc...).
Understanding
Management.
High Impact Management Training.
Involving everyone (team building/managing).
Leadership through teamwork.
Safety for managers.
Systems for System Managers
Systems for System Users
Management Information Systems
Technical
Training courses
Provision & maintenance of
Speech band Circuits
Introduction to Data Communications
Remote Access and Test Systems
Telecommunications Principles
FDM and Carrier Principles
TSO Systems
TDM Systems
Baseband Systems
Packet Switching Systems
Frost and Sullivan - data Communications
SNA Gateway Systems
Datel 1200 Duplex Systems
Integrated data Management System (IDMS)
Optical Fiber Systems (including DWDM)
High Order Digital Line Systems (PDH, SDH, SONET, DWDM)
Introduction to Oracle and SQL
Introduction to C for non programmers
Introduction to HP UX9 System Administration
Cisco
Network design, pre & post Sales support (3 years pre-sales product
training)
3Com
(2 years pre-sales)
Newbridge
(Mainstreet Certified),
Information
Technology and Communications Experience
Project Management Tools. (Super Project Expert, MSP, AIM etc)
Desk Top Publishing and Word
Processing. (FrameMaker, Interleaf, Author-IT, Word etc…)
On Line Help (HP tag, CHM, Robohelp, HTML Help etc…)
Internet and Intranet (web)
development (SGML, HTML, DHTML, XML, Dreamweaver etc...)
CAD and Drawing Packages. (Autocad, Visio, PowerPoint, Freehand, PSP, Illustrator etc…)
Spreadsheets (Supercalc, Lotus 123, Excel)
Relational and Desktop databases (DB2. Access, Oracle, SQL -
etc)
Information Management (MS CRM, Great Plains, Sharepoint, web servers, Dewi Decimal etc...).
System and Network Management (Netcool, Webserve,
Openview, Genesys Express, Provisio, etc...)
Data and PSTN Communications. (Copper pair, Co-ax, optical Fiber, FRA, Wireless, etc...).
Communications Systems (PDH, SDH & SONET, DWDM).
Wireless systems (FRA, GSM, DCS, 3G).
WAN, LAN, Wifi, IP & SNA Networks (Cisco, Alcatel Mainstreet, RAD,
Telindus etc...).
Transmission protocols (TDM,
TCP/IP, VoIP, ATM, X25, FR, DPNSS, SS7, G.703, 802.11*, QSIG, etc...).
Windows 3.1, NT, 98, VP Vista, Windows Servers, X-Windows, UNIX and MVS
Operating Systems.
