Providing effective solutions.

Through:

• Technical Authoring/Writing/Communicating
• Quality (ISO) Documentation & Auditing
• QA, including RFC management...
• Business Process Redesign
• Information Management
• Change Management
• Business Analysis
• Technical Training
• Indexing
• Editing
• Testing

Including:

• Document Libraries
• Dewey Decimal
• Web Browsers
• Sharepoint
• etc. . .

DTP in Framemaker, Interleaf, Author-it, MS Word, XML ...

Change
Management


Business
Process
Redesign
(Re-engineering)


Business
Process
Management


Fellow of the
Institute of Scientific and
Technical Communicators


Accredited (AN 611-1)
Internal Quality Auditor

  Writing:

• Core Procedures
• Processes
• Work Instructions
• Test Schedules
• Specification
• User Manuals
• System Manuals
• Administration Guides
• Configurations Guides
• Quick Start Guides
• Training Material

  In:

• Printed manual
• PDF
• On-line help (HTML or CHM)
• Web or Intranet pages

  To:

• Industry standards
• Specified style guides.